Guest Service Representative - Front Desk - TownePlace Suites, Wareham, MA

Lafrance Hospitality; Marion (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

DailyPay - Get Paid Any Day

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive room for growth

Paid training

Job summary

TownePlace Suites by Marriott in Wareham, MA, part of Lafrance Hospitality, is looking for a Full-Time Guest Services Representative - Front Desk Attendant. This role involves checking guests in and out, answering phones, and addressing guest needs, all while maintaining a professional demeanor.

Previous customer service experience is essential, while hotel experience is preferred. This position offers benefits like daily pay, 401K matching, travel discounts, and significant opportunity for growth within the company.

Qualifications

• Customer service experience required.
• Hotel experience is a plus but NOT required.
• Strong attention to detail and reliability is crucial.

Responsibilities

• Maintain a professional demeanor while interacting with guests.
• Check guests in and out, ensuring proper payment.
• Effectively address and resolve guest problems.

Skills

Customer service experience

Attention to detail

Reliability

Job description

Overview

TownePlace Suites by Marriott hotel located in Wareham, MA at 50 Rosebrook Place is looking for a Full-Time Guest Services Representative - Front Desk Attendant.

Join our team at the TownePlace Suites as a Front Desk Attendant. This is a front desk position with opportunities for cross training, career growth and mentorship. Pay range is $16 - $18 Per Hour. Shifts are primarily 3pm–11pm with weekend availability required.

As a Marriott Team member you may receive discounts on hotel rooms for you and your family. This posting describes the responsibilities, qualifications and benefits of the role.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, note and fulfill special requests, and record accurate information
• Answer the phone in a professional and helpful manner
• Follow procedures for posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Qualifications

• Customer service experience
• Hotel experience is a plus but NOT required
• Attention to detail
• Reliability

Benefits

• DailyPay - Get Paid Any Day
• 401K Matching
• Brand Wide Travel Discounts
• Company Wide Travel Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive room for growth
• Paid training