Front Desk Agent

Total Management Systems, Inc.; Albuquerque (NM); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision

401(k) with a match

Paid time-off

Paid sick leave

Hotel discounts throughout Marriott

Job summary

Total Management Systems, Inc. is hiring a Front Desk Agent in Albuquerque, NM. The role involves greeting guests, handling check-in/check-out, and processing payments with a focus on guest satisfaction.

Team members balance daily revenue, assist with inquiries, and provide local area guidance. The position offers wage growth to $15/hour after 90 days, health/dental/vision, 401(k) with match, PTO, paid sick leave, and Marriott hotel discounts.

Qualifications

• Front desk experience or hospitality exposure preferred.
• Ability to assist guests with check-in/check-out and payment processing.
• Proactive in maintaining guest satisfaction and handling concerns.
• Friendly, confidential, and professional demeanor at all times.

Responsibilities

• Assist guests with check-in and check-out, including payment processing.
• Complete audit paperwork and shift reports.
• Process all financial transactions per company policies.
• Perform night balance and maintain hotel systems and folios.
• Maintain accurate room status inventory and communicate shift information.
• Provide local area knowledge and assist guests with concerns as needed.
• Promote hotel amenities and maximize reservations and room sales.
• Balance revenue and expenses and oversee front desk operations.

Skills

Customer service

Cash handling

Check-in/check-out

Phone etiquette

Sales/service oriented

Education

High school diploma or equivalent

Tools

Property Management System

Credit card processing

Computer literacy

Job description

The TownePlace Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. The position starts at a wage of $14.00 per hour increasing to $15.00 per hour after successful completion of the first 90 days. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state.

Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts throughout the Marriott system.

• health insurance
• dental coverage
• vision
• 401(k) with a match
• paid time-off
• paid sick leave
• hotel discounts throughout the Marriott system

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

Major Duties

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handling guest’s concerns immediately and requesting management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensuring through their action, the highest level of guest satisfaction possible.
• Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
• Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned