GUEST SERVICES REPRESENTATIVE

Air Combat Command; Tyndall Air Force Base (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Air Combat Command at Tyndall AFB, FL seeks a Guest Services Representative to manage guest check-ins/outs, process reservations, and handle cashiering duties at the Sand Dollar Inn. Responsibilities include posting charges, issuing room keys, and assisting guests with requests.

The role emphasizes customer service, professional conduct, and accurate financial reporting. Training and federal employment benefits apply; position is based at the Sand Dollar Inn on base.

Qualifications

• No education substitution is allowed for this position.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests; issues room keys; may escort guests to rooms.
• Calculates and posts charges; balances totals with control records; accepts payment and provides change.
• Prepares daily cashier's report and daily activity report; maintains professional appearance and demeanor.
• Ensures housekeeping status of rooms is updated; communicates maintenance issues; keeps front desk and lobby clean.
• Performs Night Audit procedures and closes credit card machines nightly.

Job description

About the position: This position will be assigned to the Sand Dollar Inn at Tyndall AFB, FL.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests makes, and issues room keys, and may escort guests to rooms as needed. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintain a professional appearance and demeanor at all times. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly.

Ensures that customer service is the priority.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Combat Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15/hr.

What is the application deadline?

Applications close on 2026-11-30.

Who is eligible to apply?

This position is open under the 'Mspouse' hiring path.

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