Guest Services Pro: Front Desk & Night Audit

Air Combat Command; Tyndall Air Force Base (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Air Combat Command at Tyndall AFB, FL seeks a Guest Services Representative to manage guest check-ins/outs, process reservations, and handle cashiering duties at the Sand Dollar Inn. Responsibilities include posting charges, issuing room keys, and assisting guests with requests.

The role emphasizes customer service, professional conduct, and accurate financial reporting. Training and federal employment benefits apply; position is based at the Sand Dollar Inn on base.

Qualifications

• No education substitution is allowed for this position.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests; issues room keys; may escort guests to rooms.
• Calculates and posts charges; balances totals with control records; accepts payment and provides change.
• Prepares daily cashier's report and daily activity report; maintains professional appearance and demeanor.
• Ensures housekeeping status of rooms is updated; communicates maintenance issues; keeps front desk and lobby clean.
• Performs Night Audit procedures and closes credit card machines nightly.

Job description

Air Combat Command at Tyndall AFB, FL seeks a Guest Services Representative to manage guest check-ins/outs, process reservations, and handle cashiering duties at the Sand Dollar Inn. Responsibilities include posting charges, issuing room keys, and assisting guests with requests.

The role emphasizes customer service, professional conduct, and accurate financial reporting. Training and federal employment benefits apply; position is based at the Sand Dollar Inn on base.