Guest Services Representative

Air Education and Training Command; San Antonio (TX); Presencial; USD 18.000 - 26.000; A tiempo parcial

Descripción de la vacante

Air Education and Training Command at Lackland AFB, Texas, seeks a Regular Part Time Lodging Clerk to manage reservations, check-ins, and cash transactions for government-sponsored quarters.

Responsibilities include assigning rooms, issuing keys, ensuring authorized access, and maintaining guest folios and reports. The schedule guarantees 20 hours/week with potential up to 40 hours, including weekends/holidays.

Responsabilidades

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list. Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints backup reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

Descripción del empleo

• Hiring Agency: Air Education and Training Command
• Department: Department of the Air Force
• Location: Lackland AFB, Texas
• Schedule: Guaranteed 20hrs/wk. May work up to 40 hrs/wk. Scheduled as needed.

This position is Non-appropriated Fund (NAF) and will be assigned to the lodging facilities located on JBSA Lackland. This is a Regular - Part Time category position with guaranteed 20 hours per week and may work up to 40 hours per week. Work schedule varies based on facility needs and includes weekends and/or holidays. Employees appointed to regular category positions are eligible for benefits.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Education and Training Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $16 – $16/hr.

What is the application deadline?

Applications close on 2026-11-19.

What is the work schedule?

This is a Guaranteed 20hrs/wk. May work up to 40 hrs/wk. Scheduled as needed. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.