GUEST SERVICES REPRESENTATIVE (MCGUIRE)

Air Mobility Command; New Hanover Township (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Air Mobility Command on McGuire AFB, NJ, is seeking personnel for overnight front desk duties in the All American Inn. Duties include checking in guests, posting charges, processing payments, and performing nightly audit tasks.

Role requires overnight availability (11:00pm–8:00am), attention to cash handling, and customer service while maintaining a clean lobby and smooth front-desk operations.

Qualifications

• Overnight shift availability is essential.
• Experience in cash handling and guest service is preferred.
• Familiarity with a property management system is a plus.

Responsibilities

• Receive and confirm reservations by letter, phone, email or in person; register and assign rooms and issue keys.
• Calculate and post charges, process payments, and prepare cash receipts and daily reports.
• Conduct night audit, balance records, and maintain lost-and-found program.
• Maintain a clean front desk and provide courteous guest service at all times.

Skills

Guest services

Cash handling

Front desk operations

Tools

Property management system

Job description

• Schedule: This is a Flexible Position (can work 0-40 hrs per week).

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the All American Inn, McGuire AFB, NJ.

Key Responsibilities

Overnight Shift: 11:00pm - 8:00am Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio.

Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Mobility Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $17 – $17/hr.

What is the application deadline?

Applications close on 2026-10-30.

What is the work schedule?

This is a This is a Flexible Position (can work 0-40 hrs per week). position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.