GUEST SERVICES REPRESENTATIVE - LAKEHURST

Air Mobility Command; Lakehurst (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Air Mobility Command in Lakehurst, NJ seeks a Guest Services Representative to manage reservations, check-ins, and guest services at the All American Inn. Responsibilities include handling room charges, cash handling, nightly audits, and guest relations.

The role emphasizes professional appearance, timely reporting, and maintaining a welcoming lobby environment while supporting a flexible 0–40 hour work week schedule.

Qualifications

• Foreign education may be used to meet requirements. Education substitution not allowed.
• If applying, you must provide evidence that foreign credentials are equivalent to U.S. education.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts and daily cashier's reports.
• Maintains checkout list and housekeeping status of rooms in the system.
• Records maintenance issues reported by guests and notifies appropriate personnel.
• Keeps front desk area and lobby clean; supports Night Audit and credit card close procedures.
• Maintains lost and found program and ensures customer service is the first priority.

Job description

GUEST SERVICES REPRESENTATIVE - LAKEHURST

• Schedule: This is a Flexible Position (can work 0-40 hrs per week).

About the position: This position is Non-Appropriated Funds (NAF) and will be assigned to the All American Inn, Lakehurst, NJ.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Mobility Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $17 – $17/hr.

What is the application deadline?

Applications close on 2026-11-30.

What is the work schedule?

This is a This is a Flexible Position (can work 0-40 hrs per week). position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.