Guest Service Representative

U.S. Air Forces, Europe; United States; On-site; USD 17,000 - 24,000; Full time

Job summary

U.S. Air Forces, Europe is seeking a Lodging Front Desk Clerk to manage reservations, guest check-ins/outs, and payment processing. The role requires accurate cash handling, daily reporting, and ensuring safety and cleanliness of the lobby and guest areas on an RAF base.

Applicants must be prepared for shift work, including evenings, weekends, holidays, and special situations. Foreign education may be considered, but the posting notes no substitution for required experience.

Qualifications

• Experience front desk operations in lodging or hospitality.
• Ability to process payments and issue receipts accurately.
• Familiarity with guest check-in/out procedures.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers rooms, assigns keys, and escorts guests as needed.
• Calculates and posts charges to patrons’ accounts and balances totals with control records.
• Maintains cash receipts and prepares cashier's reports.
• Ensures housekeeping status and front desk area cleanliness.
• Follows Night Audit procedures and manages lost and found.

Skills

Guest services

Cash handling

Record keeping

Communication skills

Tools

Defense Lodging System

Job description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Liberty Lodge on RAF Lakenheath. This position requires shift work to provide coverage on days, evenings, weekends, holidays or special situations. Scheduled hours will be 0-40 per week with no minimum guarantee.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guest, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from the Defense Lodging System. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate persons/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer's service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with U.S. Air Forces, Europe, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15/hr.

What is the application deadline?

Applications close on 2027-01-29.

Who is eligible to apply?

This position is open under the 'Public' hiring path.