GUEST SERVICES REPRESENTATIVE

Air Mobility Command; Dover (DE); On-site; USD 18,000 - 25,000; Part time

Job summary

Air Mobility Command at Dover AFB is seeking a hotel front desk clerk to manage reservations, check-in guests, and handle cashier duties in a government lodging environment.

The role offers flexible 0–40 hours per week with a pay rate of $15.63 per hour. No formal education requirements are listed, and duties cover cash handling, guest services, and basic housekeeping coordination.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues keys, and may escort guests to rooms.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts and daily cashier's report.
• Maintains housekeeping status of rooms and updates guest folio.
• Prints backup reports from the property management system.
• Maintains a clean front desk area and lobby.
• Performs other related duties as assigned.

Job description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the EAGLE'S REST INN on DOVER AIR FORCE BASE. Flexible - Works from 0-40 hours per week

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

This position doesn't have an education qualification requirement.

Which agency is hiring for this position?

This position is with Air Mobility Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15.63 – $15.63/hr.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Public' hiring path.