Medical Receptionist - Rehab Therapies

Hudson Hospital & Clinic; Hudson (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Disability insurance

Life insurance

FSAs

Education reimbursement

Employee assistance program

Free parking

Recognition program

Job summary

Hudson Hospital & Clinic is seeking a patient access representative to join our team. You will perform check-in, registration and scheduling functions while addressing inquiries via phone, email, or fax in accordance with CMP guidelines.

Responsibilities include greeting patients, completing paperwork, processing payments and co-pays, making reminder calls, and maintaining department files and provider schedules. Prior customer service in a hospital or clinic setting is preferred.

Qualifications

• 6 months related experience required.
• Two years in customer service, hospital, or medical clinic setting preferred.
• Graduate of formal training program in medical reception or customer service is a plus.

Responsibilities

• Answer incoming calls in queue and support department internal lines.
• Review and understand measures that support service goals.
• Direct emergency calls per department guidelines.
• Greet and direct patients to appropriate patient care areas.
• Complete necessary paperwork to support the patient visit.
• Process closing of payments and co-pays.
• Conduct patient reminder calls or send written notifications for appointments.
• Maintain department files and providers schedules.
• Promote and maintain patient relations and confidentiality.

Skills

Customer service

Hospital/clinic experience

Medical reception

Education

High School diploma or equivalent

Job description

Job Description

Team members are assigned a primary role on the patient access team and may perform check-in, registration and scheduling functions, as well as address inquires via telephone, email, or fax. The care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

• Answer incoming calls in queue and support department internal lines
• Review and understand individual and team measures that support service goals.
• Direct emergency calls in an appropriate manner according to department guidelines
• Greet and direct patients to appropriate patient care areas
• Complete necessary paperwork to support the patient visit
• Complete the closing process for collection of payments and co-pays
• Conduct patient reminder calls or prepares written notification for scheduled appointments
• Establishes and maintains department files and providers schedules
• Promote and maintain good patient relations and confidentiality

Job Description

Team members are assigned a primary role on the patient access team and may perform check-in, registration and scheduling functions, as well as address inquires via telephone, email, or fax. The care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Essential Duties

• Answer incoming calls in queue and support department internal lines
• Review and understand individual and team measures that support service goals.
• Direct emergency calls in an appropriate manner according to department guidelines
• Greet and direct patients to appropriate patient care areas
• Complete necessary paperwork to support the patient visit
• Complete the closing process for collection of payments and co-pays
• Conduct patient reminder calls or prepares written notification for scheduled appointments
• Establishes and maintains department files and providers schedules
• Promote and maintain good patient relations and confidentiality

Minimum Qualifications

• 6 months related experience
• High School diploma or equivalent
• Two years in customer service, working in a hospital, or medical clinic setting or graduate of a formal training program in medical reception or customer service.

Preferred Qualifications

• Some medical background preferred.
• Two-year degree in related studies preferred

Benefits

At Hudson Hospital & Clinic, we offer competitive wages and an excellent benefits package (0.5 FTE or greater) that includes:

• Health, vision and dental insurance
• 401k retirement program
• Competitive paid time off (PTO)
• Short-term disability pay, long-term disability and life insurance options
• Flexible spending accounts (FSAs)
• Education reimbursement
• Employee assistance programs (EAP), an employee well-being program
• Free parking
• Employee recognition and rewards.

About Hudson Hospital & Clinic

Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 415 employees, more than 70+ providers, and 38 volunteers, offering a full range of hospital, primary, and specialty care services.

We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you’ll find exceptional, personalized care at Hudson Hospital & Clinic. Join us and become a partner for good, helping to improve the health and wellbeing of our patients, members, and the community we serve.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.