Guest Services Representative

Landry's; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tips

Job summary

The Post Oak in Las Vegas seeks a friendly hotel front desk clerk with exceptional guest service. You will check guests in and out, answer inquiries, and handle mail and packages, maintaining professional standards.

You will balance cash and card transactions, use Windows-based systems, and collaborate across departments while upholding the brand core values KEEP—Kindness, Engagement, Empathy and Positivity.

Qualifications

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Minimum age requirement is 18.
• High School Diploma or GED
• 2 years experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Responsibilities

• Check in and out of hotel guests.
• Answering guest inquiries and giving proper directions.
• Maintaining guest mail, messages and packages.
• Cleaning and stocking work areas/transporting necessary supplies.
• Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance.
• Processing room charges/posting room charges.
• Balancing clerk/cashier postings, cash and credit transactions.
• Use computer and other general office equipment.
• Interact with all other hotel departments.
• Assisting guests using safe deposit boxes.
• Filing registration cards, back-up and all related hotel reports and paper documents.
• Issuing keys.
• Perform other duties and responsibilities as requested.
• Ability to meet or exceed department customer service standards.
• Demonstrate good sales techniques when dealing with possible sales situations.

Skills

Analytical skills

Problem solving

Administrative skills

Multi-tasking

Organization

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Windows

LMS experience

Job description

Overview

Customer relations skills is a must, ability to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Check in and out of hotel guests.
• Answering guest inquiries and giving proper directions.
• Maintaining guest mail, messages and packages.
• Cleaning and stocking work areas/transporting necessary supplies.
• Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance.
• Processing room charges/posting room charges.
• Balancing clerk/cashier postings, cash and credit transactions.
• Use computer and other general office equipment.
• Interact with all other hotel departments.
• Assisting guests using safe deposit boxes.
• Filing registration cards, back-up and all related hotel reports and paper documents.
• Issuing keys.
• Perform other duties and responsibilities as requested.
• Ability to meet or exceed department customer service standards.
• Demonstrate good sales techniques when dealing with possible sales situations.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Minimum age requirement is 18.
• High School Diploma or GED
• 2 years experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Tipped Position

This position earns tips