GUEST SERVICES REPRESENTATIVES

Air Force Materiel Command; Layton (UT); On-site; USD 18,000 - 26,000; Full time

Job summary

Air Force Materiel Command at Hill AFB Utah is seeking a flexible front desk clerk to support lodging operations, handling reservations, check-ins, and guest services.

This Non-appropriated Fund position does not include benefits and requires accurate cash handling and professional guest interactions. Applications close 2026-11-04 for eligible Public‑facing postings.

Qualifications

• Familiarity with front desk operations and guest services.
• Ability to record and post charges to guest folios.
• Foreign education may be evaluated but substitution is not allowed.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and escorts guests as needed.
• Ensures only authorized patrons use government-sponsored quarters and balances charges with control records.

Skills

Front desk

Guest services

Cash handling

Lodging operations

Tools

Property Management System

Job description

About the position: This position is Non-appropriated Fund (NAF) position and will be assigned to the Mountain View Inn. The primary purpose of this position is to provide front desk, guest services support for lodging operations at Hill AFB Utah. This is a FLEXIBLE position and Does Not include benefits.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position Does Not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

• This position does not qualify for benefits.

Which agency is hiring for this position?

This position is with Air Force Materiel Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $16.16 – $16.16/hr.

What is the application deadline?

Applications close on 2026-11-04.

Who is eligible to apply?

This position is open under the 'Public' hiring path.