Guest Services Representative

Novant Health; Clemmons (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Impactful Role

Supportive Team

Growth Opportunity

Inclusive Culture

Job summary

Novant Health Clemmons Medical Center is seeking a Guest Services Representative (PRN) to greet patients and visitors at the main entrance, provide directions, and support hospital operations with a professional, compassionate approach.

The role requires a high school diploma, 1–2 years of healthcare customer service experience, and a valid state driver’s license for valet coverage. Strong communication and teamwork are essential in a fast-paced environment.

Qualifications

• High school diploma required.
• 1–2 years of healthcare customer service experience.
• Valid state driver’s license for valet coverage.
• Strong communication, de-escalation, problem solving, and teamwork.
• Proficient in Microsoft Office and typing.
• Notary public preferred or willing to become one.

Responsibilities

• Serve as the initial welcoming presence at the hospital main entrance
• Welcome and assist patients, families, and visitors with professionalism and empathy
• Provide directions and communicate current hospital policies clearly and courteously
• Monitor visitor control and maintain oversight of assigned areas to ensure safety and security
• Respond quickly and effectively to guest concerns, providing immediate service recovery when needed
• Perform clerical and administrative tasks to support hospital operations
• Maintain a strong understanding of hospital services and facility resources to guide guests confidently

Skills

Customer service

Healthcare setting

Professional communication

Microsoft Office

Typing

Notary public

Education

High school diploma

Job description

Guest Services Representative (PRN)

What We Offer

Guest Services Representative (PRN)

Location: Novant Health Clemmons Medical Center

Schedule/Shift: All shift hours between 5:00 AM and 10:00 PM

As a Guest Services Representative, you’ll be the first warm, caring presence patients and visitors encounter. You set the tone for a remarkable experience by providing compassionate support, clear communication, and a safe environment.

Why Join Novant Health?

• Impactful Role: Help create a positive, reassuring experience when patients and families need it most
• Supportive Team: Join a mission-driven environment that values service excellence and collaboration
• Growth Opportunity: Build your skills and knowledge of hospital services and resources
• Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging

What You'll Do

• Serve as the initial welcoming presence at the hospital main entrance
• Welcome and assist patients, families, and visitors with professionalism and empathy
• Provide directions and communicate current hospital policies clearly and courteously
• Monitor visitor control and maintain oversight of assigned areas to ensure safety and security
• Respond quickly and effectively to guest concerns, providing immediate service recovery when needed
• Perform clerical and administrative tasks to support hospital operations
• Maintain a strong understanding of hospital services and facility resources to guide guests confidently

What We're Looking For

• Education: High school diploma required.
• Experience: One to two years of customer service experience, preferably in a healthcare setting.
• Licensure/certification/registration: Valid state driver’s license at facilities where valet assistance may be needed is required.
• Additional skills required: Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

187266