Guest Services Representative

Novant Health; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in North Carolina is seeking a Guest Services Representative to ensure exceptional patient and guest experiences. The ideal candidate will have a High School Diploma and customer service experience, preferably in healthcare. Responsibilities include welcoming guests, managing visitor control, and performing clerical duties. This full-time role requires excellent organizational and communication skills in a dynamic environment.

Qualifications

• Must have one to two years of customer service experience, preferably in a healthcare setting.
• Valid state driver's license required for certain facilities.

Responsibilities

• Serve as the initial welcoming presence at the hospital entrance.
• Provide clear directions and communicate hospital guidelines effectively.
• Manage visitor control and maintain oversight of assigned areas.
• Respond to guest concerns and provide service recovery as needed.
• Perform clerical duties to support hospital operations.

Skills

Customer service skills

Detail-oriented

Problem solving skills

Organizational skills

Time-management skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Guest Services Representative (Fulltime)

Location: Novant Health Brunswick Medical Center

Schedule: Monday - Friday | 11:30 AM - 8:00 PM

Why You’ll Love Working With Us

• Meaningful Impact: Be the first point of contact, setting the tone for an exceptional patient and guest experience
• Collaborative Environment: Join a team that values service excellence, compassion, and mutual respect
• Professional Growth: Build your knowledge of hospital services and develop valuable customer service skills
• Inclusive Culture: Thrive in a workplace committed to diversity, equity, and inclusion

What You’ll Do

• Serve as the initial welcoming presence at the main hospital entrance
• Provide clear directions and communicate hospital guidelines and policies effectively
• Manage visitor control and maintain oversight of assigned areas to ensure safety
• Respond promptly to guest concerns and provide immediate service recovery as needed
• Perform various clerical duties to support hospital operations
• Maintain comprehensive knowledge of hospital services and resources to assist guests confidently

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred.
• Licensure/Certification: Valid state drivers license at facilities where Valet assistance may be needed, required.
• Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed.

Job Opening ID: 124626