Guest Services Representative

Double Tree by Hilton - Battle Creek, Michigan; Battle Creek (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

DoubleTree by Hilton - Battle Creek, MI is seeking a Front Desk & Treat Shop Associate to warmly greet guests, handle check-in/out, and support hotel operations. You’ll manage transactions, promote brand loyalty, and help maintain a tidy front desk and market area.

Ideal candidates are guest-focused, reliable, and adaptable to evenings, weekends, and holidays, with basic computer skills and strong communication. Training and compliance tasks, including CPR/TIPS, are required.

Qualifications

• Experience in guest services or front desk roles preferred.
• Ability to stand for long periods and lift light loads as needed.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and build connections at check-in/out.
• Manage cash or card transactions and reconcile accounts.
• Promote loyalty programs and follow brand standards.

Skills

Guest services

Cash handling

Customer service

Communication

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

MS Edge

Word

Excel

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed