Guest Services & Property Security Specialist

FirstService Residential; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstService Residential is seeking a Security professional to ensure a safe and hospitable environment for residents, guests, and service providers at the property. You will greet, register, and assist occupants while maintaining detailed logs and responding swiftly to emergencies.

The role emphasizes excellent customer service, clear communication, and the ability to operate electronic security systems. A Florida Security License D is required, with potential shift changes based on property

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Valid Florida Security License “D”.
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in a similar position preferred.
• Command of information system hardware/software is required. Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Reads and understands The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Education

High school diploma

College level courses in business or hospitality

Tools

Florida Security License D

Job description

FirstService Residential is seeking a Security professional to ensure a safe and hospitable environment for residents, guests, and service providers at the property. You will greet, register, and assist occupants while maintaining detailed logs and responding swiftly to emergencies.

The role emphasizes excellent customer service, clear communication, and the ability to operate electronic security systems. A Florida Security License D is required, with potential shift changes based on property