Guest Services Pro (Part-Time) - Flexible Schedule

The Sports Facilities Companies; Lincoln (NE); On-site; USD 17,000 - 22,000; Part time

Job summary

The Guest Services Team Member at John Breslow Ice Hockey Center provides the first point of contact for all guests, delivering excellent service and a broad knowledge of the facility's programs and offerings.

This part-time, non-exempt role requires a flexible schedule and strong guest-service skills to help ensure a welcoming, safe, and enjoyable experience for visitors in a fast-paced environment.

Qualifications

• Able to work with a wide variety of ages from pre-school through adult.
• Flexible schedule including nights, weekends, holidays and long hours; regular attendance.
• Excellent verbal and written communication skills.
• Ability to stay focused in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Able to multi-task, prioritize, and stay calm under pressure.
• Respectful and friendly to athletes, guests, visitors and team members.
• Work well with others and take initiative for the team and venue.
• Commitment to safety and the well-being of others.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones.
• Record waivers and event information.
• Record event scores (tournaments/leagues) and print game sheets daily.
• Maintain confidentiality and discretion with guest and team member information.
• Professionally resolve guest concerns and/or direct to appropriate manager.
• Know and enforce the venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Team player

Job description

The Guest Services Team Member at John Breslow Ice Hockey Center provides the first point of contact for all guests, delivering excellent service and a broad knowledge of the facility's programs and offerings.

This part-time, non-exempt role requires a flexible schedule and strong guest-service skills to help ensure a welcoming, safe, and enjoyable experience for visitors in a fast-paced environment.