Guest Services Associate - Ice Arena Front Desk (PT)

Kraken Community Iceplex; Seattle (WA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Store discounts

Free parking

Job summary

Kraken Community Iceplex is seeking a Guest Services Representative (Part-Time) to join our Seattle team. You will support the guest experience at the front desk, assist with youth/adult hockey programming, figure skating, and in-venue events, and help manage registrations and inquiries.

Weekend availability is required; the role involves on-ice work, skating-related tasks, and concessions. Prior front desk or recreation facility experience is preferred.

Qualifications

• Strong verbal communication skills; able to present and communicate with customers.
• High degree of personal integrity and prioritize the organization’s interests.
• Passion for hospitality and customer service.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Welcome skaters and guests; connect with visitors to ensure they feel safe and comfortable.
• Check in skaters, register skaters, learn to sharpen skates and size rental skates.
• Assist with skate rentals, cleaning, and lacing skates; support event activities.
• Sell concessions and manage customer inquiries about programs and registrations.
• Keep the facility clean and safe; report unsafe conditions; participate in trainings and staff meetings.
• Support programs and birthday parties; assist with event programming as needed.

Skills

Verbal communication

Integrity

Hospitality

Working under pressure

Tools

DAYSMART

Job description

Kraken Community Iceplex is seeking a Guest Services Representative (Part-Time) to join our Seattle team. You will support the guest experience at the front desk, assist with youth/adult hockey programming, figure skating, and in-venue events, and help manage registrations and inquiries.

Weekend availability is required; the role involves on-ice work, skating-related tasks, and concessions. Prior front desk or recreation facility experience is preferred.