Guest Services Associate - Part-Time with Flexible Hours

The Sports Facilities Advisory & Management; Lincoln (NE); On-site; USD 17,000 - 22,000; Part time

Job summary

The John Breslow Ice Hockey Center is seeking a Guest Services Team Member in Lincoln, NE. This part-time, non-exempt position handles guest inquiries, registrations, payments, and information across leagues, camps, clinics, and events.

As the first point of contact, you will provide friendly, knowledgeable service, operate phones, and help enforce venue policies while contributing to a positive guest experience.

Qualifications

• Excellent communication skills, both verbal and written.
• Able to work with a wide variety of ages from pre-school through adult.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Detail-oriented with outstanding organizational skills.
• Ability to multi-task and remain calm in a fast-paced environment.
• Must be respectful and friendly to athletes, guests, visitors and team members.
• Must work well with others and take personal initiative for the team.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones.
• Record waivers and event information; print game sheets daily.
• Professionally resolve guest concerns and direct to appropriate manager.
• Know and enforce the venue policies and procedures.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Flexibility

Problem solving

Professionalism

Time management

Adaptability

Job description

The John Breslow Ice Hockey Center is seeking a Guest Services Team Member in Lincoln, NE. This part-time, non-exempt position handles guest inquiries, registrations, payments, and information across leagues, camps, clinics, and events.

As the first point of contact, you will provide friendly, knowledgeable service, operate phones, and help enforce venue policies while contributing to a positive guest experience.