Guest Services Pro — Front Desk & Experience (Winter)

Alpine Lodging Telluride; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Alpine Lodging Telluride seeks a friendly front desk associate to provide comprehensive guest and front desk services at Mountainside Inn. You will check guests in/out, handle calls, operate computers, and suggest local activities.

The winter season begins December 2026; strong guest service, communication, and multitasking skills are essential. Flexibility for mornings, nights, weekends, and holidays is required, with a focus on guest satisfaction and repeat bookings.

Qualifications

• High school diploma required; college degree preferred.
• Experience in hospitality or customer service recommended.
• Proficient with Word, Excel and Outlook for guest communications.

Responsibilities

• Coordinate guest pre-arrival, check-in, stay and departure.
• Address guest requests and resolve issues via work orders.
• Know property basics and troubleshoot Wi-Fi, TV, appliances, thermostats.
• Keep front desk and lobby clean and orderly.
• Use Telluride knowledge to recommend activities and services.
• Coordinate with housekeeping and maintenance on room statuses.
• Follow up with guests after departure to encourage repeat bookings.
• Perform additional duties as assigned.

Skills

Guest service

Multitasking

Communication

Teamwork

Problem solving

Customer focus

Education

High school diploma

College degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

Alpine Lodging Telluride seeks a friendly front desk associate to provide comprehensive guest and front desk services at Mountainside Inn. You will check guests in/out, handle calls, operate computers, and suggest local activities.

The winter season begins December 2026; strong guest service, communication, and multitasking skills are essential. Flexibility for mornings, nights, weekends, and holidays is required, with a focus on guest satisfaction and repeat bookings.