Guest Services Associate at Mountainside Inn - Part Time

Alpine Lodging Telluride; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Alpine Lodging Telluride seeks a friendly front desk associate to provide comprehensive guest and front desk services at Mountainside Inn. You will check guests in/out, handle calls, operate computers, and suggest local activities.

The winter season begins December 2026; strong guest service, communication, and multitasking skills are essential. Flexibility for mornings, nights, weekends, and holidays is required, with a focus on guest satisfaction and repeat bookings.

Qualifications

• High school diploma required; college degree preferred.
• Experience in hospitality or customer service recommended.
• Proficient with Word, Excel and Outlook for guest communications.

Responsibilities

• Coordinate guest pre-arrival, check-in, stay and departure.
• Address guest requests and resolve issues via work orders.
• Know property basics and troubleshoot Wi-Fi, TV, appliances, thermostats.
• Keep front desk and lobby clean and orderly.
• Use Telluride knowledge to recommend activities and services.
• Coordinate with housekeeping and maintenance on room statuses.
• Follow up with guests after departure to encourage repeat bookings.
• Perform additional duties as assigned.

Skills

Guest service

Multitasking

Communication

Teamwork

Problem solving

Customer focus

Education

High school diploma

College degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

Position Summary

Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Provide comprehensive guest and front desk services at Mountainside Inn, including guest check-in and check-out, phone handling, computer operations, and recommendations for activities and dining options in the Telluride/Mountain Village area.

Hiring for Winter - Start in December 2026

Essential Job Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
• Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi‑Fi routers, televisions, appliances, and thermostats.
• Ensure the front desk and lobby area remain clean and orderly.
• Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
• Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
• Conduct post‑departure guest follow‑up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
• Perform additional duties as assigned.

Essential Job Requirements

• Education: High School diploma required; college degree or equivalent experience preferred.
• Experience: A minimum of one year in hospitality or customer service is preferred.
• Required Skills:
• Proficiency in Microsoft Word, Excel, and Outlook (email).
• Flexible work schedule, including mornings, nights, weekends, and holidays.
• Strong understanding of guest service needs, organizational skills, and the ability to multitask.
• Ability to maintain concentration and effectively solve problems.
• Capability to work cohesively with co‑workers in a team environment.
• Preferred Skills:
• Exceptional customer service skills.
• Excellent communication abilities.
• Attention to detail.
• Polite and patient demeanor.
• Physical Requirements: Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.