Guest Services Associate at Mountainside Inn - Part Time

Alpine Lodging Telluride; Telluride (CO); On-site; USD 22,000 - 33,000; Full time

Job summary

Mountainside Inn in Telluride is seeking a front desk associate for the winter season, starting December 2026. You will provide comprehensive guest services, assist with check-in/check-out, handle phone calls, and offer dining and activity recommendations in the Telluride area.

Must be able to work mornings, nights, weekends, and holidays; requires basic tech troubleshooting and strong guest-service skills. Previous hospitality experience is preferred for a successful fit.

Qualifications

• High School diploma required; college degree or equivalent experience preferred.
• Minimum of one year in hospitality or customer service is preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Flexible schedule including mornings, nights, weekends, and holidays.
• Strong communication, organization, and multitasking abilities.
• Ability to work cohesively with co-workers in a team environment.

Responsibilities

• Coordinate guest pre-arrival, check-in, stay, and departure processes.
• Address guest service requests and property issues via work order follow-up.
• Demonstrate knowledge of the property and basic tech troubleshooting (Wi‑Fi, TV, appliances, thermostats).
• Keep front desk and lobby area clean and orderly.
• Leverage local knowledge to promote Telluride activities and services.
• Communicate with housekeeping and maintenance about room status and needs.
• Follow up with guests post-departure to encourage repeat bookings.
• Perform additional duties as assigned.

Skills

Guest services

Multitasking

Teamwork

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Problem solving

Education

High School diploma

College degree preferred

Job description

Position Summary

Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Provide comprehensive guest and front desk services at Mountainside Inn, including guest check-in and check-out, phone handling, computer operations, and recommendations for activities and dining options in the Telluride/Mountain Village area.

Hiring for Winter - Start in December 2026

Essential Job Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
• Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
• Ensure the front desk and lobby area remain clean and orderly.
• Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
• Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
• Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
• Perform additional duties as assigned.

Essential Job Requirements

• Education: High School diploma required; college degree or equivalent experience preferred.
• Experience: A minimum of one year in hospitality or customer service is preferred.
• Required Skills:
  • Proficiency in Microsoft Word, Excel, and Outlook (email).
  • Flexible work schedule, including mornings, nights, weekends, and holidays.
  • Strong understanding of guest service needs, organizational skills, and the ability to multitask.
  • Ability to maintain concentration and effectively solve problems.
  • Capability to work cohesively with co-workers in a team environment.
• Preferred Skills:
  • Exceptional customer service skills.
  • Excellent communication abilities.
  • Attention to detail.
  • Polite and patient demeanor.
• Physical Requirements: Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.