Guest Services Pro - Front Desk Champion with Perks

Sonesta Hotels International Corporation in; Falls Church (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Sick Time

Parental Leave

Job summary

Sonesta Hotels International Corporation is seeking a Guest Service Agent (Full Time) in Falls Church, VA. The role supports front desk operations, handles guest inquiries, reservations, and payments, and contributes to a welcoming guest experience.

Ideal candidates will have a high school diploma, hotel or retail service background, fluent English, and basic computer skills. The position requires mornings/evenings/weekends/holidays and offers attractive benefits.

Qualifications

• Fluent in English; strong verbal and written communication.
• Experience with Microsoft Office and Opera systems is preferred.

Responsibilities

• Register guests and issue room keys, provide information on services and locations.
• Process cash and credit transactions accurately and securely.
• Handle guest reservations, revisions, and up-sell opportunities to maximize revenue.
• Maintain front desk and guest information security.
• Assist with front desk tech and guest relations during shifts.
• Support seasonal reservation strategy and collaborate with hotel team.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Organizational skills

Training abilities

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta Hotels International Corporation is seeking a Guest Service Agent (Full Time) in Falls Church, VA. The role supports front desk operations, handles guest inquiries, reservations, and payments, and contributes to a welcoming guest experience.

Ideal candidates will have a high school diploma, hotel or retail service background, fluent English, and basic computer skills. The position requires mornings/evenings/weekends/holidays and offers attractive benefits.