Guest Services Champion - Front Desk & Reservations

Sonesta International Hotels; San Diego (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid vacation and sick days

Employee hotel discounts

Educational assistance

Parental leave

Life insurance

Disability insurance

Employee perks and discounts

Hospital indemnity

Critical illness insurance

Accident insurance

Job summary

Sonesta International Hotels is seeking a Guest Services Agent to deliver Sonesta Service at the front desk and act as the first brand contact for guests. You will handle check-ins, reservations, payments, and guest requests with a focus on accuracy and hospitality.

The role requires strong English communication, basic math, and the ability to work mornings, evenings, weekends, and holidays. Prior hotel or retail experience and familiarity with Opera systems are preferred.

Qualifications

• High School diploma or equivalent.
• One year of previous hotel or retail customer service experience.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Experience with Microsoft Office and Opera systems preferred.
• May be required to obtain ServSafe and/or TIPS certifications.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Process cash and credit card transactions, post charges, and prepare deposits.
• Maintain security of cash, card transactions, and guest information.
• Routinely book reservations and upsell rooms to maximize revenue.
• Follow seasonal reservation strategy and coordinate with management.
• Promote teamwork and service across shifts and departments.
• Service the shoppe and pour, adhering to local alcohol laws.
• Fulfill guest special requests and deliver guest services.
• Issue, control, and release guest safe-deposit boxes.

Skills

Fluent English

Verbal communication

Written communication

Customer service

Basic math

Problem solving

Training abilities

Microsoft Office

Opera PMS

ServSafe certification

TIPS certification

Valid driver’s license

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels is seeking a Guest Services Agent to deliver Sonesta Service at the front desk and act as the first brand contact for guests. You will handle check-ins, reservations, payments, and guest requests with a focus on accuracy and hospitality.

The role requires strong English communication, basic math, and the ability to work mornings, evenings, weekends, and holidays. Prior hotel or retail experience and familiarity with Opera systems are preferred.