Front Desk Guest Services Specialist

Sonesta International Hotels Corporation; Camarillo (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M 

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Guest Services Agent to support front desk operations and guest relations across a busy hotel. You will register guests, issue keys, handle phone inquiries, and process transactions while adhering to Sonesta standards.

The role requires English fluency, customer service experience, and the ability to upsell and coordinate with shifts. Shifts include mornings/evenings and weekends; ServSafe and possibly TIPS certifications may be required.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver's license required.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations for individuals and/or groups; process cancellations, revisions, and information updates on changes.
• Up-sell rooms where possible to maximize revenue.
• Follow seasonal demand reservation strategy regarding room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
• Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.

Skills

Customer service

English fluency

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels Corporation is seeking a Guest Services Agent to support front desk operations and guest relations across a busy hotel. You will register guests, issue keys, handle phone inquiries, and process transactions while adhering to Sonesta standards.

The role requires English fluency, customer service experience, and the ability to upsell and coordinate with shifts. Shifts include mornings/evenings and weekends; ServSafe and possibly TIPS certifications may be required.