Guest Service Specialist — Hospitality & Bar Support

Hyatt; Santa Cruz (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

A hospitality company in Santa Cruz, CA is seeking a Guest Service Team Member to deliver exceptional service and ensure guest satisfaction. In this role, you will perform check-ins and check-outs, serve at the bar, and assist in food preparation. Candidates should have customer service experience, a high school diploma, and strong English skills. This position requires the ability to work weekends and holidays, multitask, and handle moderate weights. Apply now to join a rewarding hospitality career.

Qualifications

• Customer service experience required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must be able to work weekends, evenings, and holidays.
• Strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Basic computer skills required (Word, Excel, etc.).
• Must be 18 years or older.

Responsibilities

• Deliver exceptional guest service, solve problems, and ensure guest satisfaction.
• Perform check-in and check-out transactions, utilizing computers and cash handling skills.
• Provide service at the bar for espresso and alcoholic beverages, and help prepare food in the kitchen.
• Set up and serve meetings and events as needed.

Skills

Customer service experience

Problem-solving

Ability to multi-task

Basic computer skills

Strong command of English

Education

High school diploma or equivalent

Job description

A hospitality company in Santa Cruz, CA is seeking a Guest Service Team Member to deliver exceptional service and ensure guest satisfaction. In this role, you will perform check-ins and check-outs, serve at the bar, and assist in food preparation. Candidates should have customer service experience, a high school diploma, and strong English skills. This position requires the ability to work weekends and holidays, multitask, and handle moderate weights. Apply now to join a rewarding hospitality career.