Guest Services Pro - Front Desk (AM/PM Shifts)

Hampton Inn & Suites North Port; North Port (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hampton Inn & Suites North Port is seeking a Guest Service Agent to join our front desk team. You will welcome guests, check in/out, handle inquiries, and support daily hotel operations with a focus on friendly, efficient service.

The role requires open availability for AM/PM shifts, strong communication skills, and the ability to multi-task in a fast-paced environment. Hotel or customer service experience is preferred.

Qualifications

• Hotel or customer service experience is preferred
• Strong communication skills
• Ability to multi-task in a fast-paced environment

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand's operating systems and Brand's customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take

Skills

Guest service

Communication

Multi-tasking

Computer skills

Job description

Hampton Inn & Suites North Port is seeking a Guest Service Agent to join our front desk team. You will welcome guests, check in/out, handle inquiries, and support daily hotel operations with a focus on friendly, efficient service.

The role requires open availability for AM/PM shifts, strong communication skills, and the ability to multi-task in a fast-paced environment. Hotel or customer service experience is preferred.