Front Desk Guest Services Agent | Flexible Shifts & Perks

Landmark Hotel Group

Hampton (VA)

On-site

USD 27,000 - 37,000

Full time

6 days ago

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Benefits offered by this job

Bonus pay

Employee discounts

Training & development

401(k) with match

Paid time off

Health insurance

Job summary

HYATT PLACE HAMPTON is seeking a friendly Front Desk/Guest Services Representative to welcome guests, answer questions, assist with reservations and resolve issues. Flexible shifts keep you engaged while delivering outstanding service.

Join a team that values a great attitude, clear communication, confidentiality, and professional appearance. We offer training, growth opportunities, and competitive benefits in a supportive hotel environment.

Qualifications

Great attitude: Always cheerful and ready to help.
Clear and effective communication with guests.
Strong problem-solving mindset to handle issues quickly.
Collaborative team member contributing to great service.
Maintain a professional appearance and demeanor at all times.
Protect confidential information and company assets.

Responsibilities

Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
Solve Problems: Help guests with any issues or requests quickly and efficiently.
Assist with Reservations: Help guests book their stay and ensure they have everything they need.