Guest Services & Pick-Up Associate

Floor & Decor Holdings Inc.; Parkville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities and career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life and more

Job summary

Floor & Decor seeks a customer-focused storage associate in Parkville, MD. You will greet customers, manage the storage buy pick-up flow, and assist with product questions while upholding store standards.

This full-time and part-time role offers a dynamic retail environment, with opportunities for growth. You’ll verify pickup identities, handle POS transactions, and follow safety procedures to ensure a smooth customer experience.

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Strong interpersonal skills with the ability to work with all levels of store management and store associates.
• Proficient computer skills and internet project coordination experience.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders to ensure they are authorized.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOPs for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Retail sales experience

Excellent communication

Interpersonal skills

POS systems proficiency

Tools

POS system

Job description

Floor & Decor seeks a customer-focused storage associate in Parkville, MD. You will greet customers, manage the storage buy pick-up flow, and assist with product questions while upholding store standards.

This full-time and part-time role offers a dynamic retail environment, with opportunities for growth. You’ll verify pickup identities, handle POS transactions, and follow safety procedures to ensure a smooth customer experience.