PBX Operator

Vacatia; Las Vegas (NV); On-site; USD 21,000 - 25,000; Full time

Job summary

Vacatia's Grandview Resort in Las Vegas seeks a PBX Operator to be the voice that connects guests and staff, routing calls and providing resort information with a friendly, professional demeanor. The role supports operations to ensure a seamless guest experience.

Based on-site at The Grandview Resort, you will handle wake-up calls, assist guests, and coordinate with departments. The position requires strong phone skills, basic computer knowledge, and a willingness to work evenings, weekends, and

Qualifications

• 1+ year hospitality or customer service experience preferred.
• Professional phone presence and clear communication.
• Ability to multitask and manage calls and priorities.
• Basic computer skills; learn phone and property systems.
• Bilingual skills are a plus.

Responsibilities

• Answer and direct incoming calls in a timely, professional, and friendly manner.
• Assist guests with questions about resort amenities, services, and facilities.
• Route calls accurately to guest rooms or appropriate departments.
• Respond to guest requests quickly and ensure follow-through.
• Set up and manage guest wake-up calls.
• Monitor emergency calls and notify appropriate teams immediately.
• Support engineering dispatch and coordinate service requests.
• Distribute incoming faxes to the appropriate departments.
• Report maintenance issues, safety concerns, or suspicious activity.
• Maintain a positive, cheerful, and professional tone in all interactions.
• Deliver outstanding customer care with every guest interaction.
• Support overall resort operations and complete additional duties as assigned.

Skills

Hospitality experience

Communication skills

Multitasking

Problem solving

Basic computer

Bilingual

Dependable

Flexible schedule

Work independently

Education

High School diploma or GED

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Now Hiring: PBX Operator | Join Our Resort Team at The Grandview Resort!

Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we’d love to meet you!

We’re currently seeking a PBX Operator to join our resort team. In this role, you’ll serve as the communication hub of the property—ensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.

Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183

Pay Rate: $16/hr

What You'll Do:

• Answer and direct incoming calls in a timely, professional, and friendly manner
• Assist guests with questions about resort amenities, services, and facilities
• Route calls accurately to guest rooms or appropriate departments
• Respond to guest requests quickly and ensure follow-through
• Set up and manage guest wake-up calls
• Monitor emergency calls and notify appropriate teams immediately
• Support engineering dispatch and coordinate service requests
• Distribute incoming faxes to the appropriate departments
• Report maintenance issues, safety concerns, or suspicious activity
• Maintain a positive, cheerful, and professional tone in all interactions
• Deliver outstanding customer care with every guest interaction
• Support overall resort operations and complete additional duties as assigned

What We’re Looking For:

• 1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
• Strong communication skills with a professional phone presence
• Ability to multitask and manage multiple calls and priorities efficiently
• Strong problem-solving skills and attention to detail
• Basic computer proficiency and ability to learn phone and property systems
• Bilingual skills are a plus
• Dependable, punctual, and able to work independently
• High School diploma or GED required
• Availability to work evenings, weekends, and holidays

Why Join Us?

• Be the voice of the resort and make a direct impact on the guest experience
• Work in a professional, team-oriented hospitality environment
• Gain valuable experience in resort operations and guest communications
• Be part of a supportive team focused on service excellence

Ready to be the voice that keeps our resort connected?