Guest Services/ Patient Coordinator

LAK MedSpa; Wayzata (MN); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Paid time off

Descrizione del lavoro

LĀK MedSpa is seeking a friendly, professional Guest Services & Patient Coordinator to join our growing team and help create an exceptional patient experience in a premier, physician-led medical spa.

You will manage appointments, educate patients about services and memberships, and support sales and retention efforts while maintaining accurate records in Zenoti and coordinating with the clinical team.

Competenze

• Excellent communication and customer service skills.
• Professional, polished, and personable demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable discussing services, products, memberships, and treatment options with patients.

Mansioni

• Provide a warm, welcoming, and professional experience for every patient, both in person and through phone, email, and text.
• Manage appointment scheduling, confirmations, cancellations, waitlists, and rebooking.
• Follow up with prospective patients and existing clients to encourage consultations, treatments, and continued care.
• Educate patients about our services, memberships, skincare products, specials, and events.
• Support sales, patient retention, and revenue growth through consistent follow-up, rebooking, and patient engagement.
• Maintain accurate patient information, documentation, and membership records in Zenoti.
• Monitor incoming calls, emails, and patient inquiries to ensure timely follow-up.
• Support provider schedules and communicate patient needs and scheduling changes with the clinical team.
• Review approved treatment estimates, packages, membership options, and payment information.
• Assist with patient retention initiatives, marketing events, RSVP tracking, and event preparation.
• Maintain patient confidentiality and contribute to a positive, collaborative team environment.

Conoscenze

Excellent communication

Customer service

Organizational skills

Multitasking

Sales mindset

Tech proficiency

Scheduling systems

Strumenti

Zenoti

CRM software

Descrizione del lavoro

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Paid time off

Help create an exceptional patient experience at LĀK MedSpa!

LĀK MedSpa is seeking a friendly, professional, and highly organized Guest Services & Patient Coordinator to join our growing team. We are a premier, physician-led medical spa focused on providing exceptional patient care, advanced aesthetic treatments, and personalized wellness services in a welcoming, luxury environment.

Responsibilities

• Provide a warm, welcoming, and professional experience for every patient, both in person and through phone, email, and text.
• Manage appointment scheduling, confirmations, cancellations, waitlists, and rebooking.
• Follow up with prospective patients and existing clients to encourage consultations, treatments, and continued care.
• Educate patients about our services, memberships, skincare products, specials, and events.
• Support sales, patient retention, and revenue growth through consistent follow-up, rebooking, and patient engagement.
• Maintain accurate patient information, documentation, and membership records in Zenoti.
• Monitor incoming calls, emails, and patient inquiries to ensure timely follow-up.
• Support provider schedules and communicate patient needs and scheduling changes with the clinical team.
• Review approved treatment estimates, packages, membership options, and payment information.
• Assist with patient retention initiatives, marketing events, RSVP tracking, and event preparation.
• Maintain patient confidentiality and contribute to a positive, collaborative team environment.

Qualifications

• Excellent communication and customer service skills.
• Professional, polished, and personable demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable discussing services, products, memberships, and treatment options with patients.
• Sales-minded with the confidence to engage patients, follow up on leads, recognize sales opportunities, and help convert inquiries into appointments.
• Strong follow-through and a proactive approach to responsibilities.
• Comfortable using computers, scheduling systems, email, and phone communication.
• Previous experience in a medical spa, medical office, aesthetics, hospitality, sales, or customer service is preferred.

The Ideal Candidate

We are looking for someone who:

• Loves working with people and building lasting relationships.
• Takes initiative rather than waiting to be told what needs to be done.
• Understands that patient follow-up and retention are essential to a successful practice.
• Has a natural sales mindset and enjoys helping patients discover services and products that meet their needs.
• Is motivated by achieving goals and contributing to practice growth.
• Is confident, positive, dependable, and team-oriented.
• Takes pride in creating an elevated, luxury patient experience.
• Enjoys being part of a growing practice and contributing to its success.

Why Join LĀK MedSpa?

• Be part of a professional, welcoming, and growing medical aesthetics practice.
• Learn about the latest aesthetic treatments, technologies, and wellness services.
• Enjoy opportunities for professional growth and development.
• Be part of a team that values exceptional patient care, collaboration, and results.