Guest Services Officer, Security Command Center

The Nelson-Atkins Museum of Art; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits-eligible

Job summary

The Nelson-Atkins Museum of Art seeks a Guest Services Officer for the Security Command Center to monitor, respond to security concerns, and serve as a key contact during assigned shifts. This is a full-time position in Kansas City, MO with weekend and weekday hours.

Work includes monitoring, patrol, access control, and emergency response, with a focus on independence, vigilance, and professional communication.

Qualifications

• High school diploma or GED is required.
• Reading and writing proficiency in English is required.
• Valid driver's license required.
• Prior experience as a night watch officer, security officer, or central station operator is preferred.
• CPR and First Aid training is preferred.

Responsibilities

• Operate security control equipment and monitor security systems across the museum campus.
• Monitor alarms and respond to incidents; contact emergency services when necessary.
• Conduct routine patrols of the museum, including offices, galleries, and stairways.
• Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access.
• Escort employees to their vehicles after dark upon request.
• Monitor HVAC and report facility-related concerns as needed.
• Answer calls, route communications, and coordinate with staff and emergency responders.

Skills

Independence

Attention to detail

Calm under pressure

Professional communication

Integrity and confidentiality

Accountability and service excellence

Education

High school diploma or GED

CPR and First Aid training preferred

Tools

Security monitoring systems

Computer proficiency

Job description

Nelson-Atkins Museum of Art

Where the power of Art engages the spirit of community.

Guest Services Officer, Security Command Center (Full-Time)

Nelson-Atkins Museum of Art

Kansas City, MO

Why Join Us?

At the Nelson-Atkins Museum of Art, we believe art has the power to transform, challenge, and inspire. Our Security team plays a vital role in protecting the museum, its collections, and the people who visit and work here every day.

As the Guest Services Officer, Security Command Center, you will help maintain a safe and secure environment by monitoring museum operations, responding to security concerns, and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world-class cultural institution.

What You'll Do

As the Guest Services Officer, Security Command Center, you will support museum operations through monitoring, patrol, and emergency response activities.

Responsibilities include:

• Security Command Center Operations: Operate security control equipment and monitor security systems throughout the museum campus.
• Monitoring & Response: Monitor alarms and security systems, respond appropriately to incidents, and contact emergency services when necessary.
• Building Patrols: Conduct routine patrols throughout the museum, including offices, galleries, stairways, and other facility areas to ensure the security of people and property.
• Access Control: Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access as needed.
• Employee Support: Escort employees to their vehicles after dark upon request.
• Facilities Monitoring: Serve as the primary point of contact for HVAC monitoring and assist with reporting facility-related concerns.
• Communication & Coordination: Answer incoming calls, route communications appropriately, and coordinate with museum staff and emergency responders as needed.

What We're Looking For

Education & Experience

• High school diploma or GED required
• Demonstrated reading and writing proficiency in English
• Valid driver's license required
• Prior experience as a night watch officer, security officer, or central station operator preferred
• CPR and First Aid training preferred

Skills & Competencies

• Ability to work independently and exercise sound judgment
• Strong attention to detail and situational awareness
• Ability to respond calmly and effectively during emergencies
• Professional and courteous communication skills
• Ability to maintain confidentiality regarding museum operations and security procedures
• Commitment to accountability, integrity, and service excellence

Technical Skills

• Basic computer proficiency
• Ability to operate security monitoring systems and related technology

Schedule

• Saturday: 6:00 AM - 4:00 PM
• Sunday: 6:00 AM - 4:00 PM
• Monday: 6:00 AM - 4:00 PM
• Tuesday: 6:00 AM - 4:00 PM

Compensation & Benefits

Hourly Rate: $16.45 per hour

This is a full-time, benefits-eligible position.

Working Conditions

This position requires frequent walking, standing, climbing stairs and ladders, and conducting patrols throughout the museum campus. The ability to lift up to 30 pounds and respond to emergencies is required. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and color vision. The position may require operation of a motor vehicle.

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.

For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.

The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.

Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.