Guest Services Officer, Security Command Center

Nelson Atkins; Kansas City (MO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Wellness & Life Insurance Programs

Flexible Spending Accounts (FSA)

Retirement Savings & Paid Time Off

Employee Perks & Museum Discounts

Job summary

The Nelson-Atkins Museum of Art is seeking a Night Security Officer for the Security Command Center to help maintain a safe environment across the museum campus. You will monitor systems, respond to incidents, and coordinate with staff and responders during assigned shifts.

This full-time role requires independence, attention to detail, and strong communication skills. You will work a daytime? weekend schedule with hourly compensation and benefits aligned with museum standards.

Qualifications

• High school diploma or GED required.
• Reading and writing proficiency in English.
• Valid driver's license required.
• Prior experience as a night watch/ security officer preferred.
• CPR and First Aid training preferred.

Responsibilities

• Operate security control equipment and monitor security systems across the museum campus.
• Monitor alarms, respond to incidents, and contact emergency services when necessary.
• Conduct routine building patrols to ensure the safety of people and property.
• Manage access through the Business Entrance and assist visitors and staff as needed.
• Escort employees to vehicles after dark when requested.
• Monitor HVAC and report facility-related concerns.
• Answer calls and coordinate with museum staff and emergency responders.

Skills

Attention to detail

Situational awareness

Independent work

Strong communication

Education

High school diploma or GED

Tools

Security monitoring systems

Job description

Careers and internships at the Nelson-Atkins

The employees who support the Nelson-Atkins are considered among its greatest assets - and the jobs they perform integral to the richness of the institution.

Current Openings

We employ full-time, part-time, temporary, and seasonal personnel - as well as offer internship opportunities - across several areas of the museum. Here are the roles currently available.

Position:Guest Services Officer, Security Command Center

Location: Kansas City, MO

Job Id:1472

# of Openings:1

Where the power of Art engages the spirit of community.

As the Night Security Officer, Security Command Center, you will help maintain a safe and secure environment by monitoring museum operations, responding to security concerns, and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world-class cultural institution.

What You'll Do

As the Night Security Officer, Security Command Center, you will support museum operations through monitoring, patrol, and emergency response activities.

Responsibilities include:

Security Command Center Operations
Operate security control equipment and monitor security systems throughout the museum campus.

Monitoring & Response
Monitor alarms and security systems, respond appropriately to incidents, and contact emergency services when necessary.

Building Patrols
Conduct routine patrols throughout the museum, including offices, galleries, stairways, and other facility areas to ensure the security of people and property.

Access Control
Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access as needed.

Employee Support
Escort employees to their vehicles after dark upon request.

Facilities Monitoring
Serve as the primary point of contact for HVAC monitoring and assist with reporting facility-related concerns.

Communication & Coordination
Answer incoming calls, route communications appropriately, and coordinate with museum staff and emergency responders as needed.

What We're Looking For

Education & Experience

High school diploma or GED required

Demonstrated reading and writing proficiency in English

Valid driver's license required

Prior experience as a night watch officer, security officer, or central station operator preferred

CPR and First Aid training preferred

Ability to work independently and exercise sound judgment

Strong attention to detail and situational awareness

Ability to respond calmly and effectively during emergencies

Professional and courteous communication skills

Ability to maintain confidentiality regarding museum operations and security procedures

Commitment to accountability, integrity, and service excellence

Technical Skills

Basic computer proficiency

Ability to operate security monitoring systems and related technology

Schedule

Saturday: 6:00 AM - 4:00 PM
Sunday: 6:00 AM - 4:00 PM
Monday: 6:00 AM - 4:00 PM
Tuesday: 6:00 AM - 4:00 PM

Hourly Rate: $16.45 per hour

This is a full-time, benefits-eligible position.

Working Conditions

This position requires frequent walking, standing, climbing stairs and ladders, and conducting patrols throughout the museum campus. The ability to lift up to 30 pounds and respond to emergencies is required. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and color vision. The position may require operation of a motor vehicle.

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.
For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

Launch your career in the arts - or explore a new field - through hands-on internship experiences. If an internship is not posted above, there are currently no internships available.

Our benefits support your health, well-being, and future:

• Wellness & Life Insurance Programs
• Flexible Spending Accounts (FSA)
• Retirement Savings & Paid Time Off
• Employee Perks & Museum Discounts

*Part-time benefits may vary.

Values and culture

We're guided by a mission that make the Nelson-Atkins a great place to work and thrive:

• Respect: Every voice is valued.
• Collaboration: Creativity thrives across teams.
• Stewardship: We care for our guests and the art collections.
• Growth: We offer opportunities for professional and personal development.

We're proud to share that the Nelson-Atkins is WELL certified. That means our buildings meet a global standard that supports human health and well-being - through clean air and water, comfortable spaces, and thoughtful design that enhances the employee experience. Read more about the museum's WELL Certification.