Guest Services Officer, Security Command Center

The Nelson Gallery Foundation; Kansas City (MO); On-site; USD 21,000 - 25,000; Full time

Job summary

Nelson-Atkins Museum of Art is seeking a Night Security Officer for the Security Command Center. The role involves monitoring museum operations, responding to security concerns, and serving as a key contact during assigned shifts to maintain a safe environment for staff, visitors, and artwork.

Responsibilities include operating security systems, patrolling facilities, controlling access, escorting staff after dark, and coordinating with emergency responders as needed.

Qualifications

• High school diploma or GED required.
• Reading and writing proficiency in English.
• Valid driver’s license required.
• Prior night security or central station experience preferred.
• CPR and First Aid training preferred.
• Ability to work independently and exercise sound judgment.
• Strong attention to detail and situational awareness.
• Maintain confidentiality regarding museum operations and security procedures.

Responsibilities

• Monitor security control equipment and systems throughout the museum campus.
• Respond to security concerns and emergencies; coordinate with responders.
• Escort employees to vehicles after dark as needed.
• Monitor alarms and incidents; contact emergency services when necessary.
• Conduct routine building patrols and ensure access control at entrances.
• Communicate with staff and coordinate during events or incidents.
• Serve as HVAC monitoring point and report facility-related concerns.

Skills

Communication

English proficiency

Attention to detail

Situational awareness

Independent work

Customer service mindset

Education

High school diploma or GED

Valid driver’s license

CPR/First Aid training preferred

Tools

Security monitoring systems

Basic computer proficiency

Job description

Position:Guest Services Officer, Security Command Center

Location: Kansas City, MO

Job Id:1472

# of Openings:1

Where the power of Art engages the spirit of community.

Night Security Officer, Security Command Center (Full-Time)

Nelson-Atkins Museum of Art
Kansas City, MO

Why Join Us?

At the Nelson-Atkins Museum of Art, we believe art has the power to transform, challenge, and inspire. Our Security team plays a vital role in protecting the museum, its collections, and the people who visit and work here every day.

As the Night Security Officer, Security Command Center, you will help maintain a safe and secure environment by monitoring museum operations, responding to security concerns, and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world-class cultural institution.

What You'll Do

As the Night Security Officer, Security Command Center, you will support museum operations through monitoring, patrol, and emergency response activities.

Responsibilities include:

Security Command Center Operations
Operate security control equipment and monitor security systems throughout the museum campus.

Monitoring & Response
Monitor alarms and security systems, respond appropriately to incidents, and contact emergency services when necessary.

Building Patrols
Conduct routine patrols throughout the museum, including offices, galleries, stairways, and other facility areas to ensure the security of people and property.

Access Control
Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access as needed.

Employee Support
Escort employees to their vehicles after dark upon request.

Facilities Monitoring
Serve as the primary point of contact for HVAC monitoring and assist with reporting facility-related concerns.

Communication & Coordination
Answer incoming calls, route communications appropriately, and coordinate with museum staff and emergency responders as needed.

Education & Experience

High school diploma or GED required

Demonstrated reading and writing proficiency in English

Valid driver's license required

Prior experience as a night watch officer, security officer, or central station operator preferred

CPR and First Aid training preferred

Ability to work independently and exercise sound judgment

Strong attention to detail and situational awareness

Ability to respond calmly and effectively during emergencies

Professional and courteous communication skills

Ability to maintain confidentiality regarding museum operations and security procedures

Commitment to accountability, integrity, and service excellence

Technical Skills

Basic computer proficiency

Ability to operate security monitoring systems and related technology

Schedule

Saturday: 6:00 AM – 4:00 PM
Sunday: 6:00 AM – 4:00 PM
Monday: 6:00 AM – 4:00 PM
Tuesday: 6:00 AM – 4:00 PM

Hourly Rate: $16.45 per hour

This is a full-time, benefits-eligible position.

Working Conditions

This position requires frequent walking, standing, climbing stairs and ladders, and conducting patrols throughout the museum campus. The ability to lift up to 30 pounds and respond to emergencies is required. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and color vision. The position may require operation of a motor vehicle.

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.
For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.