Guest Services Officer (Part Time)

The Nelson-Atkins Museum of Art; Kansas City (MO); On-site; USD 18,000 - 25,000; Part time

Job summary

The Nelson-Atkins Museum of Art in Kansas City, MO is seeking a part-time Guest Services Officer. You will assist visitors and staff, maintain safety, and follow post procedures to protect artworks and property.

Responsibilities include handling multiple situations, reporting incidents, and ensuring courteous service while standing for extended periods. This role requires reliable attendance and neat appearance in uniform.

Qualifications

• High School diploma or GED with English reading/writing proficiency.
• Solid job history with attendance and reliability.
• Ability to explain guidelines and answer questions professionally.
• Ask questions when directions are unclear.
• Maintain confidentiality of Museum security information.
• Stand and stay alert for extended periods.
• Good sight and hearing; able to climb stairs.
• Neat appearance and uniform standards.

Responsibilities

• Demonstrates polite and courteous customer service to visitors and staff.
• Handles stressful situations with confidence and diplomacy; reports issues to a supervisor.
• Protects artwork and property by monitoring the post and surroundings.
• Follows post procedures: inspects items, completes incident reports, sweeps post.
• Evacuates visitors and staff quickly during emergencies.
• Manages multiple situations efficiently and professionally.

Skills

Customer Service

Education

High School diploma or GED

English reading & writing proficiency

Job description

Guest Services Officer, Part Time

Schedule

Monday 9:30 am - 5:00 pm

Thursday: 9:30 am - 9:00 pm

Friday 9:30 am - 5:00 pm

Accountabilities

• Customer Service: Demonstrates good customer skills, is always available to assist visitors and staff in a polite and courteous manner.
• Situations: Is able to handle stressful situations with confidence and diplomacy; brings problems or potentially difficult situations to the attention of a Supervisor.
• Protecting the Art: Prevents theft or damage to the art and property located inside the Museum and outside on the grounds by observing persons within the assigned post.
• Procedures on Post: Follows post procedures such as: inspects and counts items in the assigned gallery; completes incident reports; visually sweeps the assigned post and picks up objects or items that could harm visitors or employees.
• Emergency Procedures: In case of emergencies, evacuates visitors and employees from the museum as quickly as possible.
• Efficiency: Is able to handle multiple situations efficiently and professionally.

Position Requirements

• High School diploma or GED with demonstrated reading and writing proficiency in English
• Solid job history; excellent attendance and reliability
• Ability to explain guidelines and answer questions in a courteous and professional manner
• Ask questions when directions are unclear
• Maintain confidentiality of information regarding Museum security
• Be able to stand and remain alert for extended periods of time
• Must have good sight and hearing acuity and be able to climb stairs
• Maintain a neat and clean appearance and uniform standards

POSITION SPECIFICATIONS

Salary Grade

Grade Level 1: $15.45 an hour.

FLSA Classification

Nonexempt

Physical Demands

While performing the duties of this job, the officer is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The officer must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color visions, peripheral vision, and depth perception.

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.

For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.

The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.