Guest Services Officer (Part Time)

Nelson Atkins; Kansas City (MO); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Wellness & Life Insurance

Flexible Spending Accounts

Retirement Savings & Paid Time Off

Employee Perks & Museum Discounts

Job summary

Nelson-Atkins Museum of Art in Kansas City, MO seeks a Guest Services Officer (Part Time) to provide courteous customer service, manage post procedures, and assist visitors with emergencies while maintaining a neat appearance and standing for extended periods. This entry-level role supports security and guest experience across museum spaces.

The position requires a high school diploma or GED, reliable attendance, and strong communication.

Qualifications

• High School diploma or GED with demonstrated reading and writing proficiency in English.
• Solid job history; excellent attendance and reliability.
• Ability to explain guidelines and answer questions in a courteous and professional manner.
• Ask questions when directions are unclear.
• Maintain confidentiality of information regarding Museum security.
• Be able to stand and remain alert for extended periods of time.
• Must have good sight and hearing acuity and be able to climb stairs.
• Maintain a neat and clean appearance and uniform standards.

Responsibilities

• Customer Service: Demonstrates good customer skills, is always available to assist visitors and staff in a polite and courteous manner.
• Situations: Able to handle stressful situations with confidence and diplomacy; reports issues to a Supervisor.
• Protecting the Art: Prevents theft or damage to the art and property inside the museum and on grounds by observing visitors.
• Procedures on Post: Follows post procedures; inspects items, completes incident reports, and keeps post orderly.
• Emergency Procedures: In emergencies, evacuates visitors and employees quickly and safely.
• Efficiency: Able to handle multiple situations efficiently and professionally.

Skills

Customer service

Stress management

Communication

Ask questions

Confidentiality

Stamina

Education

High School diploma or GED

Job description

Careers and internships at the Nelson-Atkins

The employees who support the Nelson-Atkins are considered among its greatest assets — and the jobs they perform integral to the richness of the institution.

Current Openings

We employ full-time, part-time, temporary, and seasonal personnel — as well as offer internship opportunities — across several areas of the museum. Here are the roles currently available.

Position:Guest Services Officer (Part Time)

Location: Kansas City, MO

Job Id:1478

# of Openings:4

Guest Services Officer, Part Time

Schedule

Accountabilities

• Customer Service: Demonstrates good customer skills, is always available to assist visitors and staff in a polite and courteous manner.
• Situations: Is able to handle stressful situations with confidence and diplomacy; brings problems or potentially difficult situations to the attention of a Supervisor.
• Protecting the Art: Prevents theft or damage to the art and property located inside the Museum and outside on the grounds by observing persons within the assigned post.
• Procedures on Post: Follows post procedures such as: inspects and counts items in the assigned gallery; completes incident reports; visually sweeps the assigned post and picks up objects or items that could harm visitors or employees.
• Emergency Procedures: In case of emergencies, evacuates visitors and employees from the museum as quickly as possible.
• Efficiency: Is able to handle multiple situations efficiently and professionally.

Position Requirements

• High School diploma or GED with demonstrated reading and writing proficiency in English
• Solid job history; excellent attendance and reliability
• Ability to explain guidelines and answer questions in a courteous and professional manner
• Ask questions when directions are unclear
• Maintain confidentiality of information regarding Museum security
• Be able to stand and remain alert for extended periods of time
• Must have good sight and hearing acuity and be able to climb stairs
• Maintain a neat and clean appearance and uniform standards

POSITION SPECIFICATIONS

Salary Grade

Grade Level 1: $15.45 an hour.

FLSA Classification

Nonexempt

Physical Demands

While performing the duties of this job, the officer is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The officer must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color visions, peripheral vision, and depth perception.

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.

For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.

The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.

Launch your career in the arts — or explore a new field — through hands-on internship experiences. Although internships are offered across a variety of areas in the museum, roles are commonly found in education, photography and videography, design, branding, and curatorial affairs.

If an internship is not posted above, there are currently no internships available.

Our benefits support your health, well-being, and future:

• Wellness & Life Insurance Programs
• Flexible Spending Accounts (FSA)
• Retirement Savings & Paid Time Off
• Employee Perks & Museum Discounts

*Part-time benefits may vary.

Values and culture

We’re guided by a mission that make the Nelson-Atkins a great place to work and thrive:

• Respect: Every voice is valued.
• Collaboration: Creativity thrives across teams.
• Stewardship: We care for our guests and the art collections.
• Growth: We offer opportunities for professional and personal development.

We’re proud to share that the Nelson-Atkins is WELL certified. That means our buildings meet a global standard that supports human health and well-being — through clean air and water, comfortable spaces, and thoughtful design that enhances the employee experience. Read more about the museum’s WELL Certification.