Guest Services Representative (Part-time)

Casino Pauma; Pauma (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Pauma Band of Mission Indians is seeking a Guest Services Associate to sign up members, explain club benefits, and manage point redemption and promotions. You will handle merchandise, cash, and vouchers while delivering friendly, accurate service on the casino floor.

The role requires a High School Diploma or GED, basic computer skills, and the ability to work a flexible schedule in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to work a flexible schedule.
• Experience in guest service or retail preferred.
• Basic computer skills and typing up to 30 wpm.

Responsibilities

• Input and update player information in the computer system.
• Sign up new members at the club counter or casino floor.
• Explain club benefits and promotions to guests.
• Issue points, merchandise, vouchers and promotional cash.
• Assist with promotions and special events, and merchandise sales.
• Operate Micros system and maintain cash bank.
• Assist with memberships and group programs.
• Adapt to new guest service procedures and perform under pressure.
• Perform other duties as assigned.

Skills

Customer service

Guest interaction

Cash handling

Point of sale

Communication

Education

High School Diploma or GED

Tools

Micros POS

Job description

• Employee Type Non-Exempt

Description

SUMMARY:

Executes excellent customer service / guest interaction skills through new club membership sign-ups, explaining club benefits and point redemption, promotional coupon input and gift / cash distribution. Also assists with promotions, special events, merchandise sales and stocking

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Ability to input and update player information by use of computer system
• Sign up of new members as the club counter and / or casino floor
• Communication of detailed information on club benefits and promotions to guests
• Issues point, merchandise, bussing and promotional cash vouchers
• Performs gift shop sales and money handling functionsOperates Micros system and maintains cash bank
• Assist with new and existing memberships pertaining to bussing group programs
• Assists with promotions and special events as needed
• Works in a dynamic guest service environment
• Adapts and executes new guest service procedures quickly
• Ability to work well and perform under pressure
• Performance of all other duties as assigned

MINIMUM QUALIFICATIONS:

• Ability to work a flexible schedule
• Previous work in a guest service environment (preferred)
• Retail sales and / or money handling experience (preferred)
• Knowledge of basic computer skills
• Ability to type up to 30 wpm

EDUCATION:

High School Diploma or GED (required)

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking and standing
• Constant hearing, seeing and talking
• Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping
• Be able to lift and/or move up to 25 pounds

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Excessive noise and smoke

NATIVE AMERICAN PREFERENCE STATEMENT

Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.