Player Club Concierge & Promotions Host

Fantasy Springs Resort; Indio (CA); On-site; USD 19,000 - 30,000; Full time

Job summary

Fantasy Springs Resort in Indio, CA seeks a Guest Services Associate for the Players Club to provide friendly, consistent service and promote memberships. You will handle data entry and assist in promotions, greeting guests, and answering inquiries on the casino floor.

Role requires 21+ years old, ability to obtain a gaming license, and the physical capacity to lift up to 50 lbs; flexibility to work various shifts is expected. Join our team to enhance guest experiences.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Data entry and basic computer skills needed.
• Willingness to support promotions and events.

Responsibilities

• Assist with casino promotions and events and deliver excellent customer service.
• Enter new Club memberships and promote Club membership.
• Access Player Club Database and Card stock as needed.
• Validate Player Club eligibility for new patrons.
• Greet guests, handle requests, direct complaints, and assist at the Club.
• Issue free slot play and food coupons within authorized limits.
• Support Leads or Manager and answer phones.
• Make announcements for promotions and events.
• Maintain professional guest service under time pressure.

Skills

Customer service

Data entry

Promotions/event support

Greeting guests

Communication

Time management under pressure

Shift flexibility

Basic computer skills

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Fantasy Springs Resort in Indio, CA seeks a Guest Services Associate for the Players Club to provide friendly, consistent service and promote memberships. You will handle data entry and assist in promotions, greeting guests, and answering inquiries on the casino floor.

Role requires 21+ years old, ability to obtain a gaming license, and the physical capacity to lift up to 50 lbs; flexibility to work various shifts is expected. Join our team to enhance guest experiences.