Guest Services Manager | Luxury Las Vegas Hotel

Highgate Hotels, LP; Las Vegas (NV); Presencial; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Descripción de la vacante

Highgate Hotels is seeking a Guest Services Manager for the Renaissance Las Vegas Hotel. The role drives Guest Services, Concierge and Transportation operations with a focus on courteous, efficient guest experiences and revenue optimization.

Responsibilities include coaching staff, interviewing, revenue management, payroll, and ensuring adherence to SOPs. The position requires leadership, strong communication, and a flexible schedule in a busy Las Vegas hotel environment.

Formación

• At least 5 years of progressive hotel experience or related field.
• Supervisory experience required.
• Must be proficient in Windows, spreadsheets and word processing.
• Must have a valid driver's license from the applicable state.
• Long hours and variable shifts may be required.

Responsabilidades

• Respond to guest requests, problems and complaints with courtesy and efficiency.
• Coach and discipline Guest Services staff per SOPs.
• Prepare and conduct Guest Services interviews and follow hiring procedures.
• Develop staff morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy; monitor rate variance and house count.
• Attend daily/monthly Rooms Merchandizing meetings and participate in MOD coverage.
• Manage payroll, scheduling, and workflow to support service standards.
• Operate Front Office systems and ensure proper cash handling and policy compliance.
• Maintain communication with Housekeeping, Reservations and Credit Manager.

Conocimientos

Guest Services

Supervisory experience

Windows proficiency

Communication skills

Driver's license

Herramientas

Front Office system

P.B.X. operation

Descripción del empleo

Highgate Hotels is seeking a Guest Services Manager for the Renaissance Las Vegas Hotel. The role drives Guest Services, Concierge and Transportation operations with a focus on courteous, efficient guest experiences and revenue optimization.

Responsibilities include coaching staff, interviewing, revenue management, payroll, and ensuring adherence to SOPs. The position requires leadership, strong communication, and a flexible schedule in a busy Las Vegas hotel environment.