Guest Services Manager - Lead High-Volume Nights & Weekends

Pizza Ranch - North Liberty; North Liberty (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Pizza Ranch - North Liberty is seeking a Guest Services Manager to lead daily restaurant operations and deliver a legendary guest experience. You will supervise an hourly team, coach staff, ensure food quality and service standards, and drive improvements during busy evenings and weekend shifts.

Collaborating with the General Manager, you will use feedback from guest surveys and tools like Qualtrics to optimize operations, safety, and guest satisfaction while maintaining a positive, respectful

Qualifications

• Restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent.

Responsibilities

• Lead and support restaurant operations during peak periods
• Execute and uphold Pizza Ranch food quality and guest service standards
• Assist with food ordering and maintaining proper inventory levels
• Conduct regular cleanliness, safety, and maintenance walkthroughs
• Interview, hire, and onboard new team members
• Provide coaching and apply progressive discipline when necessary
• Analyze guest feedback and implement improvements using Qualtrics and other tools
• Collaborate with the management team to control food and labor costs
• Model a positive and professional attitude with staff and guests
• Contribute to a team culture that promotes respect, accountability, and excellence
• Lead training and development efforts to ensure team success

Skills

Leadership

Team building

Customer service

Operations management

Communication

Education

High school diploma or equivalent

Tools

Qualtrics

MS Office

Job description

Pizza Ranch - North Liberty is seeking a Guest Services Manager to lead daily restaurant operations and deliver a legendary guest experience. You will supervise an hourly team, coach staff, ensure food quality and service standards, and drive improvements during busy evenings and weekend shifts.

Collaborating with the General Manager, you will use feedback from guest surveys and tools like Qualtrics to optimize operations, safety, and guest satisfaction while maintaining a positive, respectful