Guest Experience Manager — High-Volume Restaurant

Pizza Ranch - Cedar Rapids; Cedar Rapids (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Pizza Ranch - Cedar Rapids is seeking a Guest Services Manager to lead the floor during busy shifts, ensuring high standards of food quality and guest service. You will work with the General Manager & Assistant GM to manage daily operations and drive guest satisfaction using feedback tools like Qualtrics.

Responsibilities include hiring, coaching, inventory oversight, safety, and cost control, while building a positive team culture and delivering a legendary guest experience.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent.
• Ability to work in a fast-paced, hands-on environment.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Execute and uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining proper inventory levels.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using Qualtrics and other tools.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Contribute to a team culture that promotes respect, accountability, and excellence.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team-building

Organizational

Multitasking

Problem-solving

Communication

Hospitality

Education

High school diploma or equivalent

Job description

Pizza Ranch - Cedar Rapids is seeking a Guest Services Manager to lead the floor during busy shifts, ensuring high standards of food quality and guest service. You will work with the General Manager & Assistant GM to manage daily operations and drive guest satisfaction using feedback tools like Qualtrics.

Responsibilities include hiring, coaching, inventory oversight, safety, and cost control, while building a positive team culture and delivering a legendary guest experience.