Guest Experience Manager - Lead Peak Shifts & Team

GetHired, Inc.; Clinton (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Pizza Ranch in Clinton, IA is seeking a Guest Services Manager to lead a high-performance team, ensuring exceptional food quality and guest service during peak periods. You will support the General Manager and assist with daily operations, inventory, and safety, using guest feedback from Qualtrics to drive improvements.

The role emphasizes leadership, customer focus, and hands-on management across multiple areas to deliver a legendary experience for guests and staff alike.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Execute and uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining proper inventory levels.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using Qualtrics and other tools.

Skills

Leadership

Team building

Organizational skills

Multitasking

Problem solving

Communication

Conflict resolution

Education

High school diploma or equivalent

Tools

Qualtrics

Job description

Pizza Ranch in Clinton, IA is seeking a Guest Services Manager to lead a high-performance team, ensuring exceptional food quality and guest service during peak periods. You will support the General Manager and assist with daily operations, inventory, and safety, using guest feedback from Qualtrics to drive improvements.

The role emphasizes leadership, customer focus, and hands-on management across multiple areas to deliver a legendary experience for guests and staff alike.