Guest Experience Manager — Lead Service & Operations

Pizza Ranch - Sterling; Sterling (IL); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Pizza Ranch - Sterling is seeking a Guest Services Manager to lead the guest experience and drive high-volume operations for nights and weekends. You will work with the General Manager to maintain quality, service standards, and store performance through coaching, scheduling, and team development.

The role requires strong leadership, hospitality passion, and the ability to optimize guest satisfaction while managing costs and safety in a fast-paced environment.

Competenze

• Prior restaurant management experience preferred.
• Strong leadership and team-building abilities.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in basic computer applications.

Mansioni

• Lead and support restaurant operations during peak periods.
• Uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and inventory management.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and progressive discipline when necessary.
• Analyze guest feedback and implement improvements using tools like Qualtrics.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Lead training and development efforts to ensure team success.

Conoscenze

Leadership

Team building

Customer service

Organization

Formazione

High school diploma

Strumenti

Basic computer skills

Descrizione del lavoro

Pizza Ranch - Sterling is seeking a Guest Services Manager to lead the guest experience and drive high-volume operations for nights and weekends. You will work with the General Manager to maintain quality, service standards, and store performance through coaching, scheduling, and team development.

The role requires strong leadership, hospitality passion, and the ability to optimize guest satisfaction while managing costs and safety in a fast-paced environment.