Guest Experience Manager - Evenings & Weekends

Pizza Ranch - Bettendorf; Pleasant Valley Township (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Pizza Ranch Bettendorf is seeking a Guest Services Manager to lead the team, ensure high food and service standards, and drive smooth operations during high-volume shifts, especially nights and weekends.

You will assist the General Manager and Assistant General Manager in day-to-day restaurant operations and help oversee the guest experience using data and feedback from guest surveys and comments. You’ll work across multiple operational areas to ensure safety, guest focus, and excellence.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent.
• Ability to work in a fast-paced, hands-on environment.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining inventory levels.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using various tools.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team Building

Organizational Skills

Multitasking

Problem Solving

Customer Service

Education

High school diploma or equivalent

Tools

Basic Computer Applications

Job description

Pizza Ranch Bettendorf is seeking a Guest Services Manager to lead the team, ensure high food and service standards, and drive smooth operations during high-volume shifts, especially nights and weekends.

You will assist the General Manager and Assistant General Manager in day-to-day restaurant operations and help oversee the guest experience using data and feedback from guest surveys and comments. You’ll work across multiple operational areas to ensure safety, guest focus, and excellence.