Front of House Leader: Night & Weekend Ops

Pizza Ranch - Urbandale; Urbandale (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pizza Ranch - Urbandale is seeking a dynamic Guest Services Manager to oversee front of house and guest services operations in our Urbandale restaurant. You will lead a front of house team, ensure timely, high-quality service, and maintain a clean dining area while upholding safety standards.

The role requires strong leadership and communication, with the ability to thrive in a fast-paced buffet environment.

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Strong customer service skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a front of house team
• Oversee the daily operation of serving buffet guests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Skills

Leadership

Communication

Multitasking

Customer service

Team management

Job description

Pizza Ranch - Urbandale is seeking a dynamic Guest Services Manager to oversee front of house and guest services operations in our Urbandale restaurant. You will lead a front of house team, ensure timely, high-quality service, and maintain a clean dining area while upholding safety standards.

The role requires strong leadership and communication, with the ability to thrive in a fast-paced buffet environment.