Guest Services Manager II - Resort Operations

Travel + Leisure Co.; Depoe Bay (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager in Oregon to lead the guest services team, ensure exceptional guest experiences, and maintain compliance with quality and financial standards. The role partners with owners, guests, HOA, and other departments while driving staff development and efficient operations.

The successful candidate will manage scheduling, auditing, budget, and interdepartmental coordination to optimize occupancy and guest satisfaction across all touchpoints.

Qualifications

• Understanding of resort financials.
• Strong leadership skills to coach, mentor and train staff.
• Excellent communication skills across all levels.
• Computer proficiency in Microsoft Excel, Word, Outlook, etc.
• 2–3 years of management experience at a hotel/resort.
• 3–5 years hospitality customer service experience.

Responsibilities

• Oversee all aspects of guest services to ensure high-quality guest experience and compliance with standards.
• Hire, train, motivate, and develop guest service staff with incentives and training plans.
• Manage staffing and scheduling for maximum productivity and occupancy.
• Maintain room inventory and ensure correct rates and payment methods.
• Review groups for blocking needs and front office requirements; relay to staff.
• Own Internal Audit, QA, Loss Prevention and safety procedures.
• Prepare annual department budget and identify cost reductions and variances.
• Monitor costs and appearance of retail inventory.

Skills

Leadership

Resort finances

Communication

MS Office

Management experience

Hospitality service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Guest Services Manager in Oregon to lead the guest services team, ensure exceptional guest experiences, and maintain compliance with quality and financial standards. The role partners with owners, guests, HOA, and other departments while driving staff development and efficient operations.

The successful candidate will manage scheduling, auditing, budget, and interdepartmental coordination to optimize occupancy and guest satisfaction across all touchpoints.