Guest Services Manager II — Luxury Resort Leader

Travel + Leisure Co.; Oregon; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager II for WorldMark Depoe Bay to lead the Guest Services team and uphold exceptional guest experiences. You will manage staffing, training, and performance while coordinating with owners, HOA, and operations to optimize satisfaction and efficiency.

The role emphasizes leadership, budget awareness, and compliance with quality and safety standards, with opportunities for career growth within a dynamic hospitality portfolio.

Qualifications

• 2–3 years of management experience at a hotel/resort.
• 3–5 years hospitality customer service experience.
• Strong leadership and communication capabilities.

Responsibilities

• Oversee the Guest Services department to ensure top-tier guest experience.
• Hire, train, motivate, and coach guest service associates.
• Ensure proper staffing and scheduling for maximum productivity.

Skills

Leadership

Communication

Staff coaching

Guest relations

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Travel + Leisure Co. is seeking a Guest Services Manager II for WorldMark Depoe Bay to lead the Guest Services team and uphold exceptional guest experiences. You will manage staffing, training, and performance while coordinating with owners, HOA, and operations to optimize satisfaction and efficiency.

The role emphasizes leadership, budget awareness, and compliance with quality and safety standards, with opportunities for career growth within a dynamic hospitality portfolio.