Guest Services Lead - Elevating Guest Experience

Holiday Inn Club Vacations Incorporated; Galveston (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Holiday Inn Club Vacations is seeking an Assistant Manager of Guest Services to drive the brand promise in guest-facing departments and lead operations across front desk, concierge, security, and resort services. You will act as a guest advocate and report to the Guest Services Manager, measuring success by post-stay satisfaction and problem resolution.

The role involves developing staff, managing budgets, and ensuring safe, high-quality guest experiences in line with brand standards and company

Qualifications

• High School Diploma or GED required; Four year college degree preferred.
• 2 years of customer facing service/hospitality experience.

Responsibilities

• Lead guest services teams across front desk, concierge, security, and transportation.
• Monitor guest satisfaction and respond to issues to improve post-stay feedback.
• Assist in budgeting and resource allocation for guest services operations.
• Coach and develop staff to deliver Brandhearted guest experiences.
• Ensure compliance with brand standards and safety policies.

Skills

Customer service

Leadership

Brand standards

Education

High School Diploma or GED

College degree preferred

Job description

Holiday Inn Club Vacations is seeking an Assistant Manager of Guest Services to drive the brand promise in guest-facing departments and lead operations across front desk, concierge, security, and resort services. You will act as a guest advocate and report to the Guest Services Manager, measuring success by post-stay satisfaction and problem resolution.

The role involves developing staff, managing budgets, and ensuring safe, high-quality guest experiences in line with brand standards and company