Guest Services Manager - Hilton Experience

TMP BELL DRIVE LLC; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work environm

Job summary

TMP BELL DRIVE LLC is seeking a Guest Services Manager to lead the front desk and guest services team at a busy San Antonio hotel. You will supervise a group of guest service agents, ensuring high-quality service and smooth daily operations, from check-ins to guest requests, while maintaining lobby standards and safety protocols.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Minimum 2 years in a guest services/leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Lead and schedule a team of guest service agents; conduct training and evaluations.
• Oversee front desk operations including check-ins/check-outs and guest requests.
• Maintain lobby standards, safety, and cleanliness; ensure efficient service.

Skills

Leadership

Communication

Multitasking

PMS proficiency

Tools

Microsoft Office

Property Management Systems

Job description

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
• Strong leadership and communication skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment