Guest Service Manager

Holiday-Inn-Express-and-Suite; Chambersburg (Franklin County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive and supportive work环境

Job summary

Holiday-Inn-Express-and-Suite in the United States is seeking a dynamic Guest Services Manager to lead the front desk and guest services operations. You will manage a team of guest service agents, ensure high standards, and provide a superior guest experience in a fast-paced hotel environment.

The ideal candidate has at least 2 years of leadership experience in hospitality, strong communication skills, and proficiency with MS Office and property management systems.

Qualifications

• Minimum 2 years of experience in a guest services/leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and software (MS Office) and property management systems.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests.
• Ensure tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Other duties as assigned.

Skills

Leadership

Communication

Multitasking

MS Office

PMS experience

Tools

PMS Software

Job description

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
• Strong leadership and communication skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment